Shipping Policy

If your order has been sent to you using a trackable service, you can follow its journey to you. You'll receive a shipping confirmation email from our warehouse once your order is on its way; simply click on your tracking link on this email to view the up to date tracking.

Return & Exchange Policy

We want to give you a hassle-free way to return anything, so you can return any item to us within 28 days of receiving your original order, including sale items.

Want to return something? No problem, a refund will be completed for your returned items. If you need the item in a different colour, you'll need to place a new order. All we ask is that you make sure we know the order number your return relates to, so make sure the returns form is filled out and placed in your returns parcel.


Arctic Hall Oy
Joulupukin pajakylä
96930 Rovaniemi

+358 40 158 1111





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