FAQ

Frequently asked questions

How is my order shipped?


Orders are shipped Monday through Friday, excluding public holidays. Any orders placed on Saturday or Sunday will be shipped the following week.




How long does it take for my order to reach me?


Orders are despatched within 5 working days after payment confirmation. Typically, orders take between 5-15 working days depending on the delivery address. Delivery dates are not guaranteed in the event of service interruptions or failures caused by events beyond the control of My Santa Gift. These interruptions include, but are not limited to, delays caused by the transportation system, shipping carrier or processing of cardholder's credit/debit card. Delivery delays due to service interruptions or inclement weather conditions are not the responsibility of My Santa Gift or the carrier.




Which countries do you ship to?


Currently, from our website we only ships to addresses within the EU member states




How do I track my orders?


You will receive an email, together with a tracking number, notifying you that orders have been shipped.




Can I deliver to another address, other than my card billing address?


Yes, it is possible if the delivery address is in the listed countries.




How do I know that my order has been successfully submitted?


You will receive an email acknowledgement containing the order reference number and details of your purchase. Your order will be only dispatched upon receipt of payment.




Is there a minimum order value?


There is no minimum order requirement. Delivery charges will remain as specified.





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Arctic Hall Oy
Joulupukin pajakylä
96930 Rovaniemi

+358 40 158 1111
info@mysantagift.com

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